Refund policy
Last updated: 14 October 2026
We want you to love your Galavie case. If something isn't right, here's how we'll put it right. Nothing in this policy affects your statutory rights as a UK consumer.
Faulty, damaged or incorrect items
If your case arrives damaged, has a printing fault, or isn't what you ordered, email galaviedesigns@gmail.com within 30 days of delivery with your order number and a photo of the problem. Please include clear photos of the problem. We’ll send a free replacement or give you a full refund, whichever you prefer. In some cases we may ask you to return the item, and we’ll cover the return postage.
Changed your mind
Under UK consumer law you can cancel your order within 14 days of receiving it, for any reason.
- Email us within 14 days of delivery to tell us you'd like to cancel.
- Send the case back within 14 days of telling us. We'll give you the return address.
- The case should be unused and in its original condition and packaging.
- Return postage is paid by you. We recommend a tracked service, as we can't refund items lost on the way back to us.
We'll refund the price you paid within 14 days of receiving the return (or proof that you've sent it). We may reduce the refund if the case shows signs of use beyond what's needed to check it.
Chose the wrong phone model?
Please double-check your phone model before ordering. If you notice a mistake, email us straight away: if your case hasn't gone into production yet, we'll change it for free. Once it's been made, the "Changed your mind" process above applies.
Cancelling before dispatch
Each case is printed to order, usually within a day or two. If you'd like to cancel, email us as soon as possible. If production hasn't started, we'll cancel and refund your order in full.
How refunds are paid
Refunds go back to your original payment method. Depending on your bank, they can take 5-10 working days to appear.
Contact
Questions? Email galaviedesigns@gmail.com and we'll be happy to help.
